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Shipping
For one-time purchases, we provide free standard shipping for all orders of $59 or more. Orders below $59 will incur a $6.99 shipping fee. There are no obstacles between you and your order, with an estimated delivery time of 4-10 business days. Need it faster? We can accommodate you, please contact us at support@pawjourneys.com.
Returns
If you have any issues with your order and wish to return or exchange it, simply email support@pawjourneys.com within 30 days of shipment. We will promptly respond and process the details of your return or exchange.
Yes, you can. If there are errors in your delivery address or you wish to change or cancel your order, please email support@pawjourneys.com within 3 hours, providing your order number and details. We will process your request promptly. Once we begin processing your order, no further changes or cancellations will be accepted.
After your order ships, you will receive an email with a link to track your order, or you can directly check on our website. Carriers may not always update tracking information promptly. If not updated within 1-2 business days, contact us at support@pawjourneys.com for assistance.
Click here to enter the inquiry portal.
Collar vs. Harness:
For daily life, we recommend using a collar for your dog's comfort. For walks or outdoor activities, a harness provides added safety.
Our harnesses are carefully designed by designers to conform to your dog's biomechanics. They are made with cushioning and lightweight materials, ensuring minimal pressure on the chest. Your dog's comfort is a top priority.
Our harnesses are designed to fit dogs of various sizes. Specific suitability depends on your dog's body measurements. Details and descriptions are available on our product pages, allowing you to choose the right size based on your dog's weight, chest circumference, neck size, and other parameters.
Leash selection is a highly personalized choice. Consider factors such as length, material, hands-free or hand-held options, and attachment positions. Click here to start selecting the right leash for your dog.
Our cat harness is designed with adjustable length to accommodate cats of different body lengths. It features leather splicing and, a curved design, and conforms to your cat's body shape. The harness is super lightweight (only 55g, excluding the leash), making it easy and comfortable for your cat to move. To try it out, click here to place your order.